About the Company
HideMyAss, the UK based VPN service, is one of the biggest names in the market. It offers diverse features, including free ones as well. Hide My Ass, also known as HMA, has had privacy related issues in the past but is still highly preferred by the users around the world.
HideMyAss offers a number of useful features, which include the following:
HideMyAss certainly has one of the biggest VPN networks in the market. There are currently 860+ servers offered with 310 locations across 190 countries. Total number of IPs offered to users currently totals a whopping 117,020. The global existence, we believe, is the most powerful selling-point of HMA.
HideMyAss offers its services for all the major OS with manual settings but it specially offers its power-packed client for Windows, Mac OS X, iPhone, iPad and Android. The HMA client is definitely a better option than manual settings because it allows users to quickly change their settings, switch between servers, protocols etc. through a friendly user interface. We tested out the HMA client on various devices and it worked smoothly on each.
HideMyAss offers three subscription plans to suit different users and their VPN budgets:
- Kick-ass: Starting from $9.99
- Smart-ass: Starting from $6.55
- Half-ass: Starting from $ 8.33
HideMyAss has various discounted offers listed on their website all year long, which is a beneficial factor for new users.
HMA does not offer too many payment options but makes sure to offer what’s most commonly required; Credit Card, Bitcoin, PayPal and Google Checkout. Users can easily purchase their required subscription plan with one of these options, quickly and effortlessly. However, we do feel that there should be more payment options added as most other top VPN providers are giving users dozens of options to choose from.
HideMyAss has a built-in tool in the Windows client called the Speed Guide. It can be accessed from under ‘Speed Guide’ tab, a few tabs down from Dashboard. The tool will test the Ping, Download and Upload speed of various servers within the location.
Protocol Support & Encryption
HideMyAss offers L2TP/IPSec, PPTP, OpenVPN and SSTP, MPPE and CBC mode of Blowfish. We connected HMA with each of these protocols and did not have problems with any. However, as expected, SSTP connection (only available on Windows OS) was comparatively slower due to its high encryption module.
HMA effectively works on all the major devices including Windows, Mac, iOS and Android without any problems. The setup process is easy for all the devices.
A number of HideMyAss servers support P2P file sharing. However, many users have complained that the downloading/uploading speed is very slow. Speed issues are mostly experienced on the US servers.
HMA allows 2 simultaneous logins per account. The number of logins are not enough keeping in mind the needs of the modern day users but 2 is always better than one!
Money Back Guarantee: HideMyAss offers a 30 days money back guarantee. This is a good option if you are not sure whether to have HMA or any other VPN service. 30 days are more than enough to evaluate a VPN service, however, it is important to read the terms and conditions to ensure the refund can be successfully claimed,when required.
Logs Policy: HideMyAss mentions that it only logs the times users are connect and disconnect from the VPN service. HideMyAss claims that user’s online activity logs are not maintained, such as the visited websites or who the users talk to.
It is no hidden truth that HMA’s customer support is weak. Several other small VPN providers have climbed up to the top with not-so-impressive services but excellent customer support while HMA never really worked on the support improvements. The customer support is slow, doesn’t always provide the best solution and is even unavailable at times. The answers are also ‘copy, pasted’ from their database so the response is almost always lengthy and not to-the-point. The support executives also miss out on a number of questions asked to them during the conversation.
Innovative Features or Special Add-ons
Here are the details of Add-Ons and other innovative features that HideMyAss offers:
Dedicated IPs – Yes and No – HMA does not particularly offer static IPs but makes exception if a user’s need is not met with dynamic IPs. HideMyAss promises to provide users a dedicated or static IP if the users let HMA know about the following:
- Why the user needs a static IP?
- Which VPN servers would they prefer to use, so HMA can check if static IPs are possible with their providers?
Internet Kill Switch – Yes – The Kill Switch feature is named as protected IP-hole engineering by HideMyAss.
Streaming Booster – No
Online Gaming Support – Yes – HMA supports online gaming, but suggests that the users connect through PPTP protocol for this purpose.
NAT Firewall – No
Web Protection – No
Anti Malware Protection – No
Encrypted Email – No
Stealth Browser – Yes – Almost everybody knows about HMA’s stealth browser, which has been available for so many years now, providing users FREE unblocking service. The service is widely known as ‘Hide My Ass! Web Proxy’ or ‘Hide My Ass! Proxy’.
DDoS Attack Protection – No
There are many reasons why users should opt for HideMyAss VPN. First of all, the subscription price starts from $6.55, which is very affordable. Secondly, the VPN comes with a 30 days money back guarantee. The HideMyAss network is also huge as it consists of 860+ Servers in 190+ countries, offering 116850+ IPs. Last but not least, the VPN is supported on all the major operating systems and devices.
The cons include unreliable tech-support, lazy Live Chat service and unavailability of free trial. The VPN service lacks sufficient amount of Add-Ons. While there are other services offering multiple or even half a dozen Add-Ons, HMA doesn’t offer much to the users.
HideMyAss, being one of the first commercial VPN services in the industry, have a huge network today, widespread on the globe. The pricing is good, the connectivity is stable and it fulfils all the basic, and at times advanced VPN requirements. Users opting for HideMyAss for the sole purpose of using P2P might want to look for other options; rest of the users may continue purchasing the HMA subscription.