About the Company
VPNTunnel is based in Stockholm, Sweden. The VPN service is slowly but gradually building its reputation in the VPN industry as a trustable service. Currently the VPN provider has its servers installed in 18 countries, some of which are Sweden, Germany, Romania, Russia and France.
VPNTunnel review is going to explore the features of VPNTunnel and analyze in detail each and everything to help you decide whether or not you should get this service.
VPNTunnel servers are installed 18 countries. The total number of provided IPs is not mentioned on the VPNTunnel website.
VPNTunnel has designed one package which it has divided into monthly, quarterly, and yearly plans. Here are the details:
1 Month: $9.99 3 Months: $2.99/month 1 Year: $6.66/month
Each package comes with:
- Unlimited Bandwidth
- OpenVPN + PPTP protocols
- P2P Availability
- Servers in Europe, USA, Canada, Latin America, Asia and more
VPNTunnel allows you to pay via PayPal, WebMoney, Sofort, GiroPay, Safety Pay, Mint, Credit Card, Wire Transfer and a few more modes. Unfortunately the VPN provider doesn’t currently support Bitcoin payments. The numbers of supported payment modes are clearly inadequate and in this area VPNTunnel falls short.
Protocol Support & Encryption
VPNTunnel offers strong encryption on all three services that it provides. You get 128-bit PPTP protocol, 2048-bit OpenVPN protocol and 128 and 2084-bit premium package protocol that provide amazing online security. If you are always concerned about your online security, you should use the 256 to the 2048-bit protocol as it is fitting for the job.
Our team tested out the service on Windows 7 and the experience was great. The connection was built quickly and stayed flawless. We used the internet for browsing and streaming on Firefox, Chrome, Opera, and IE and didn’t experience any significant problems. The experience on Android was also good but there were connection issues on some servers as well as speed dropping issue. Apart from that the service was good enough for all the basic VPN usage.
VPNTunnel does support P2P filesharing. You can upload or download as much data as you want through a P2P client without any fear as VPNTunnel openly supports P2P filesharing throughout a number of servers.
As mentioned earlier, VPNTunnel offers multi-logins on up to two devices at the same time. You can set up VPNTunnel on more than two devices but only two would simultaneously work with VPNTunnel. When you will try to connect the third device, either it wouldn’t connect or the connection of one of the other two devices will drop.
Money Back Guarantee; VPNTunnel offers 7 days money back guarantee. So in case you didn’t like their services you can ask for a refund.
Logs policy: Previously VPNTunnel openly kept record of the users including details about users’ online activities, logs and other personal details such as IP addresses users connected through etc. However, VPNTunnel now claims that it no longer keeps any logs.
We would not hesitate saying that VPNTunnel offers one of the best customer support in the VPN industry, if not the best. The Live Chat option solves most of the problems users face as the support team is available 24/7/365 to respond to customer queries through that feature. Users, however, also get the option to write to the VPNTunnel support staff through e-mail. Response to e-mails is obviously slower than the replies from Live Chat but also not too slow. All in all, the customer support at VPNTunnel is very satisfactory.
Innovative Features or Special Add-ons
Unfortunately, VPNTunnel doesn’t offer any of the innovative features or Add-Ons that many other providers do:
Dedicated IPs – No
Internet Kill Switch – No
Streaming Booster – No
Online Gaming Support – No
NAT Firewall – No
Web Protection – No
Anti Malware Protection – No
Encrypted Email – No
Stealth Browser – No
DDoS Attack Protection – No
After thoroughly reviewing this VPN service we were able to jot down some pros which are:
- Existence of Live Chat option
- Easy to setup VPN clients
- Unlimted bandwidth on all three packages
- Affordable prices
And now the cons:
- Connection stability issues
- Limitation of servers
- VPNTunnel maintains users’ activity logs
- The refund policy is not clear enough for us to figure out whether the money will be refunded without any issues or not.
Though VPNTunnel is not a very old VPN service, its accomplishments are too many. What we like the most is the effectiveness of the customer support when it comes to resolving users’ issues. Then there are multi-logins, P2P file sharing support, custom VPN clients and a few more very useful features that make VPNTunnel a service worth trying.